Lux-case IE

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Currently, we do not have a button to log out from the site. You will be logged out automatically after 30 minutes of inactivity.

I can't log out of my account!

Support

Account questions

Do you have a physical store?

Where is your warehouse located?

I haven't received my order

Has my order been sent?

When will my order be sent?

When will my order arrive?

Can I track my order?

Common delivery & shipping questions

This screen protector is too narrow for my phone!

How do I deal with wrong deliveries?

How do I deal with defective or damaged products?

This product seems to not fit my phone or watch!

I have received my order but a product was missing!

Product problems (post-purchase)

I ordered a product for the wrong model - what do I do now?

What are the requirements for returning a product?

What is the time limit for returning a product?

I've broken the wrapping on the product - can I still return it?

I have returned my order for a refund - when will I get my money?

Who is responsible for returned products while they are in transit?

How do I exchange a product?

How do I return a product for a refund?

Cancelling an order that has not been shipped yet

Returns, exchange and cancellation

New Apple Watch Models Series 10

Finding the correct sized watchband / strap for your watch

Will there be custom fees on my order?

There are several versions of my device - which one do I have?

Does a product for a different model fit my phone?

Will this pouch/wallet/bag fit my phone or tablet?

Can I reserve a sold out product?

The product I wanted has gone out of stock. Will it be back?

Purchase advice and pre-purchase questions

Credit card payment: When do you take the money from my bank account?

The payment has been deducted from my account - but I haven't received my order yet!

Why have my shipping costs not been refunded when I asked for a full refund?

I want to return a product, but the invoice is about to expire! What do I do?

Payment & invoice questions

I can't log into my account!

Longer response times at Christmas, Black Friday, Cyber Monday, holidays etc.

How long does it take before I get an answer?

What are your phone hours?

Contacting us by phone

Contacting us by email

Contacting us

I can't log out of my account!Updated 2 years ago